1 reviews | Active since Sept 2016
Unproffessional and Unacceptable waitiing
<p>Good day i have been dealing with a claim for my dad as my mom is now deceased. I filled in applications for both Edgars and Jet clubs +- 3 weeks ago. The Jet was only finalised last week Thursday and already my dad went three times to the Jet store in Phoenix and they continously telling him they are offline to pay. This is unacceptable as it is costing my dad money to keep going. Please can you sort both the Edgars and Jet and get back to me urgently.</p>
We have escalated the complaint to the Jet and Edgars Phoenix mall management to address as our valued customer is not happy that you are still waiting for feedback from the stores regarding an insurance claim. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet and Edgars Phoenix mall management to address as our valued customer is not happy that you are still waiting for feedback from the stores regarding an insurance claim. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet and Edgars Phoenix mall management to address as our valued customer is not happy that you are still waiting for feedback from the stores regarding an insurance claim. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet and Edgars Phoenix mall management to address as our valued customer is not happy that you are still waiting for feedback from the stores regarding an insurance claim. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Hi There, Jet stores has sorted, however I have not received anything from Edgars club. I tried calling ********** 925 spoken to Dudu Mncube, she referred me to ********** 000. I called ********** 000 spoken to Mavis and was put on hold for a while. Please can someone contact me on ********** 776 to sort the edgars out as it seems i am doing the run arounds and getting no help
Hi There, Jet stores has sorted, however I have not received anything from Edgars club. I tried calling ********** 925 spoken to Dudu Mncube, she referred me to ********** 000. I called ********** 000 spoken to Mavis and was put on hold for a while. Please can someone contact me on ********** 776 to sort the edgars out as it seems i am doing the run arounds and getting no help