Unprofessional staff. Call centre calls are not recorded as claimed.

<p>My handbag got ****** in December. I lost all my cards. I went in store to get a new thank u card and to transfer my points to the new card. I was told to call the no on the card. When I called in they were not able to assist and gave me another no to call. This went on.... and on... I was given 6 different nos to call and some of them just hung up. I believe that the calls are not recorded like they claim. The assistants are unprofessional and not helpful at all. I challenge the managers, supervisors to prove that the calls were recorded. None of the staff were able to give me a positive response. </p>