Unpaid Account

Second month in a row that I've paid my account but receive messages that my account is in arreas, have not received one call regarding this matter. I have not done anything in breach of my contract with Jet, as such I will not spend any money contacting your call centre to just speak to an *********** agent!! Block my account or give me a bad credit rating I will reprort this matter to the consumer because my account is not in arrears