YN
Yuresha N
1 reviews | Active since Mar 2015
10 Dec 2015, 08:38
Uninformed Staff
Good day,<br> <br> I seem to have had this problem on a number of occasions. I usually purchase with my Debit card. If I have to get a refund for an item which I bought, then it needs to be cash, as the money cant be put back on my card.<br> <br> I know this- WHY do the Edgar's staff members not know this?<br> Yesterday I had a cashier tell the cashier that was helping me to \try
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Edcon's replyOfficial
11 Dec 2015, 12:01Hello Lawstudent567,
Thank you for taking the time and addressing your concerns with us. Requesting an exchange of an item in store should not be such a frustrating experience and we can understand the disappointment caused.
Kindly note that a copy of your concerns raised has been escalated to the stores management team to address all staff to ensure that this is rectified.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your concerns with us. Requesting an exchange of an item in store should not be such a frustrating experience and we can understand the disappointment caused.
Kindly note that a copy of your concerns raised has been escalated to the stores management team to address all staff to ensure that this is rectified.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edcon's reply11 Dec 2015, 12:01
Official
Hello Lawstudent567,
Thank you for taking the time and addressing your concerns with us. Requesting an exchange of an item in store should not be such a frustrating experience and we can understand the disappointment caused.
Kindly note that a copy of your concerns raised has been escalated to the stores management team to address all staff to ensure that this is rectified.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your concerns with us. Requesting an exchange of an item in store should not be such a frustrating experience and we can understand the disappointment caused.
Kindly note that a copy of your concerns raised has been escalated to the stores management team to address all staff to ensure that this is rectified.
Your reference number is ***/GO
Please contact us on ***should you require any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,