1 reviews | Active since Sept 2016
Unhelpful, rude Edcon head office stuff
<p>After working for the company for two years, I resigned. I served notice and everything . I was suppose to get my last payment on the 31 of August I got nothing. I called HR asking them when can I expect my money. Two days later no feedback what so ever. I got hold of the guy who was suppose to process my salary, his name is Malcom , the first day he tells me my query has to wait it's monthend he is busy with his deadlines. I then send him an SMS telling him I found his respond rude and he didn't reply. This morning I call him again to ask him when should I expect my salary because be deductions are bouncing. He tells me it's not his problem I resigned and shouldn't make it his problem, I ask him nicely can't you refer me to someone who will assist me further and he then tells me that I have attitude and my attitude won't help me get my salary. This guy was so rude he even called me stupid. Can I get someone to assist please. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. As per our telephonic conversation. We have forwarded the complaint logged on your behalf with reference number ********** 067/GO , to the Retirement funds team for looking into and assist further , also revert back directly to you with way forward on the matter. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. As per our telephonic conversation. We have forwarded the complaint logged on your behalf with reference number ********** 067/GO , to the Retirement funds team for looking into and assist further , also revert back directly to you with way forward on the matter. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
