KD
Kgomotso D

1 reviews | Active since Sept 2016

02 Sept 2016, 09:54

Unhelpful, rude Edcon head office stuff

<p>After working for the company for two years, I resigned. I served notice and everything . I was suppose to get my last payment on the 31 of August I got nothing. I called HR asking them when can I expect my money. Two days later no feedback what so ever. I got hold of the guy who was suppose to process my salary, his name is Malcom , the first day he tells me my query has to wait it's monthend he is busy with his deadlines. I then send him an SMS telling him I found his respond rude and he didn't reply. This morning I call him again to ask him when should I expect my salary because be deductions are bouncing. He tells me it's not his problem I resigned and shouldn't make it his problem, I ask him nicely can't you refer me to someone who will assist me further and he then tells me that I have attitude and my attitude won't help me get my salary. This guy was so rude he even called me stupid. Can I get someone to assist please. </p>

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Replies (1)
Edcon
Edcon's reply05 Sept 2016, 10:19
Official

We have received your concerns and apologise for the inconvenience caused by the matter. As per our telephonic conversation. We have forwarded the complaint logged on your behalf with reference number ********** 067/GO , to the Retirement funds team for looking into and assist further , also revert back directly to you with way forward on the matter. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.