1 reviews | Active since Mar 2009
<p>I bought a tablet at Jet Mall of North Polokwane about 3 weeks ago, the lady was unable to check if all is in order as the tablet was not charged and did not want to go on, i said i will check it at home and if something is wrong, bring it back, she agreed. I charged it at home and used it for about half hour, then put it away, seeing that it is my childs tablet, she may only use it on weekends, we have not been able to do anything on it as we were very busy, this saterday when i wanted to download something for her, it did not want to charge, it shows the thunder but nothing happens, i went to jet to report the problem, the lady asked me for the slip, and i must have misplaced it as i could not find it, she was then very unhelpful and i kindly requested her to look on the system to see that i have bought it, as it was on account, she refused, i then got impatient, she said that i needed to be sent to repairs, i agreed, she did not want to give me anything that confirmed i gave her the tablet, she then only wrote het number on a piece of paper for me, i was very upset by this, she treated me like a ******** and i feel that she could at least checked the system there and then and gave me confirmation that the tablet was handed over to her for repairs.</p> <p>No hopefully she did send it in and hopefully i wil receive it back in working order, if not, then i will have to go to the police.</p> <p>Service was terrible and slow again!!!!</p>
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We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team at Jet Mall of the North to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
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Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team at Jet Mall of the North to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
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