1 reviews | Active since Mar 2015
unhappy with how edgers handled my insurance claim
I insured my Q20 cellphone on my edgers account when my cellphone fell and I put a claim in they said that my cellphone can't be repaired and the insurance is paying out the amount of R8000 when I went to process the claim they said they don't have the blackberry Q20 and they had no other cellphone for that value. They told me to go to another store and see what they have in stock and I did that but the same story in all 3 stores. I have also logged a call with the fashion hot line but it's been over a week and they keep saying the buyer is looking to get the Q20 but I am calling the call centre the whole time as I am getting no feedback. I have been without my cellphone for weeks no already this is unacceptable.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we are currently liaising with our buyers to advise further on the new blackberry model you have chosen, as the Q20 you required has been discontinued.
Feedback will then be provided to you
The reference for your query is as follows: ***/GO
Thanks you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we are currently liaising with our buyers to advise further on the new blackberry model you have chosen, as the Q20 you required has been discontinued.
Feedback will then be provided to you
The reference for your query is as follows: ***/GO
Thanks you for your patience and continued support.
Kind regards,
Edcon customer experience team
***