Unhappy & ****ed off

Below was the email sent to Edgar's inquiries and complaints. I would like to bring the following to your attention as this is becoming a frustrating matter for me. I had an Edgars account many years ago (+- 10 years ) which I have settled with a payment of more than R15000 of which the settlement amount was given by the store assistant and have a have requested in store for this account to be closed. According to my understanding this account should've been closed, however to my surprise I have been receiving constant calls requesting payment as my account is supposedly handled over to lawyers.

I have been in contact with call centre agents as well as a Team Leader by the name of Merlene who promised to send me a recon of my account and till today have not received any response from her. I've been to the Edgars store in Cape Gate requesting assistance and was referred to email Eldolene Fradie and revolution@ssda and Edgarscustomercare. I would like to please get an explanation as to why there is a balance on this account and a recon or statements sent to me explaining this in order for the matter to finally be resolved.

Please assist me with the above as many calls have been made to finalize this matter and no one is willing to assist me. Instead I am being sent from pillar to post with no resolution. The following was the response is received: Good morning, Mrs Witbooi.

I acknowledge receipt of your complaint. Please accept my sincere apologies for the frustration which you might have endured, as a result of this incident.

Your Edgars / RCS account has charged off and we are no longer able to provide any details on the account. Please be advised that your account is currently placed with Shapiro Shaik Defries & Associates. For information about your account, including paid up letters or settlement amounts, please contact the collection agency: *** or ***.

I trust the matter will be resolved to your satisfaction.

Should you require any further information, please feel free to contact us on ***or via e-mail ***

Regards,

Deveroux I was not happy with this response and forward the email onto Eldolene and the complaints team stating saying: Kindly see response below regarding my Edgars account. I am not very happy with this reply as I have made contact with this agency a few times and dont get any joy from them either. As i mentioned on my email, this account has been settled many moon's ago therefore there should not be an balance or account for that matter.

Can you please direct my email to someone who will take this matter seriously and who has experience in resolving situations of this nature. I am at the point where i would like someone higher up like the CEO or executive to handle my situation as they will take better interest in my experience.

I really hope this can be resolved as soon as possible as I am also in the process of buying myself a plaxe and this has a negative impact on my credit profile. RCS is holding me back. This was on the 15th October and until now I have not received a response or a call from any of the above however I constantly get a call from agencies like Blake and associates demanding money. I have tried to be ammicable till now but will take this too the papers if need be as I must want some assistance and my issue to be solved.