1 reviews | Active since Jan 2017
Unhappy customer
Good day I'm so unhappy with the service hence Edcon never cleared my name from the Credit Bureau, I've paid my account up and I received my paid up letter on the 1 March 2019 , I've sent a email to the credit bureau aswell and back then they said it will take 21 working days.
To my surprise it has never been cleared up until now I am still waiting for my name to be cleared. This morning I went as far as calling Transunion only to find out it shows I paid up but it was never clear.
Today they gave me a reference no.TU ********** 4-000068-01 and honestly I can't wait another 21 working days I mean how many working days has passed already.
I need this resolved ASAP.
Veronique Mahoy Contact no. ********** 925 Email address: ********** EDCON Acc no. ********** ********** 46717
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to our regional credit office team to urgently investigate your current bureau status and implement a fix were necessary.
Final feedback will be communicated to you within the next 48 business hours.
Please find below reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Kindly note your complaint is referred to our regional credit office team to urgently investigate your current bureau status and implement a fix were necessary.
Final feedback will be communicated to you within the next 48 business hours.
Please find below reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Best regards,