mD
mandisa D
1 reviews | Active since Feb 2015
06 Mar 2019, 15:32
unhappy customer
I called in on the 28th February to their customer center to request my settlement on my account as i wanted to close the account so the consultant said it is R 8190 something- so i paid R8200. now when i want to close the account im told that i need to pay R137 now i do not understand why was i not told that day. im angry sooo
Helpful (0)
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Replies (2)
Edcon's replyOfficial
06 Mar 2019, 16:30Hi Mandisa
Thank you for making contact with us.
Kindly note that we have received your payment which updated on the 28/2/19 but there was no request for an account closure .
Please note that there is still a balance of R38.06 on the account before the account can be closed .Once the payment is done please request for an account closure .Apologies for the frustrations caused to you in this instance
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us.
Kindly note that we have received your payment which updated on the 28/2/19 but there was no request for an account closure .
Please note that there is still a balance of R38.06 on the account before the account can be closed .Once the payment is done please request for an account closure .Apologies for the frustrations caused to you in this instance
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edcon's reply06 Mar 2019, 16:30
Official
Hi Mandisa
Thank you for making contact with us.
Kindly note that we have received your payment which updated on the 28/2/19 but there was no request for an account closure .
Please note that there is still a balance of R38.06 on the account before the account can be closed .Once the payment is done please request for an account closure .Apologies for the frustrations caused to you in this instance
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us.
Kindly note that we have received your payment which updated on the 28/2/19 but there was no request for an account closure .
Please note that there is still a balance of R38.06 on the account before the account can be closed .Once the payment is done please request for an account closure .Apologies for the frustrations caused to you in this instance
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
mD
mandisa D's updateReviewer Update
12 Mar 2019, 15:23thank you i will make the payment if R40 and close the account
mD
mandisa D's update12 Mar 2019, 15:23
Reviewer Update
thank you i will make the payment if R40 and close the account