1 reviews | Active since Mar 2015
Unhappy customer
<p>On the 27th March I was at jet Jabulani mall, bought some stuff which cost R255 but wanted to use my account to pay and I was told I had to pay in R143 to make the purchase on my account. The lady that was assisting me made a mistake when making the payment, instead of R143 she made a R255 payment. Then we made a second purchase and I paid the R143 again. She said the R255 would be reversed back into my account within 24hours and to date nothing has happened and no form of feedback from the store or their head office has been given to me. I had to do my own follow up on the matter and I'm always given stories. Cannot believe how they can just want to take my money and make it so hard to refund an error. They don't seem to be bothered by this. Also called their head office and I was told nothing can be done with them I have to go to the store, which wasn't of much help. </p>
We have escalated the complaint to the Jet Jabulani mall management to address as our valued customer is not happy that you were double charged and the amount has not been reversed back as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Jabulani mall management to address as our valued customer is not happy that you were double charged and the amount has not been reversed back as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Jabulani mall management to address as our valued customer is not happy that you were double charged and the amount has not been reversed back as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Jabulani mall management to address as our valued customer is not happy that you were double charged and the amount has not been reversed back as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,