Unfulfilled constant promises

Most *********** useless lot I have ever had to deal with in the customer care contract centre. I ordered my childrens Christmas presents on Edgars online on 29th November, to date i have not received anything. Endless phone calls from 12th December following up and their promises that it will be delivered that day or the next. I eventually demand to speak to a manager and I get a team leader - Neheng. She confirms my stuff will be delivered yesterday so I take her number in case it does not happen. Well guess what, yet again no delivery. I phone Neheng back this morning to find out the number she provided does not exist. Back through the call centre I go to be told I will receive my delivery by 5 today. No surprise.........no delivery. I can in no way contact the courier company direct to follow up on a tracking number I even received. I will never ever recommend Edgars online ever.