1 reviews | Active since Jan 2014
Unfair harrassment by Edon Accounts call centre
<p>Last month I was 3 days late with a monthly payment when Edcon call centre phoned me and first thing they said I was two months in arrears, which makes me extremely angry, they always do this due to some weird unfair policy. Instead of trying to assist customers they make it more difficult for no reason. The call centre guy actually put the phone down in my ear when I kept asking him to talk slower because I couldnt understand his extremely broad African accent. I demanded an apolgy from Edcon but am still waiting. Then after I have made legally binding payment arrangements with them they still continue to email, sms and phone persistently, changing the amounts and conditions of the agreement already made. I am so angry and appalled by this terrbile service I have cut up my Edgars Card and will never ever shop at Edgars or CNA again.</p>
We apologise again for any frustrations incurred. We thank you for bringing this matter to our attention. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise sincerely that as result you had to close off your account , We will however liaise with the Collections management, The management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.Your reference number for the post is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We apologise again for any frustrations incurred. We thank you for bringing this matter to our attention. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise sincerely that as result you had to close off your account , We will however liaise with the Collections management, The management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.Your reference number for the post is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
My plea is just for you to be nice people, some of us dont have a regular income due to trying to establish a business, create jobs, build a country, you know, the good stuff, and yet you are down my throat like a pack of ravishing wolves trying to pick every last bit of meat off me. I am not asking for anything else, just be decent. Thats all. Thank you
My plea is just for you to be nice people, some of us dont have a regular income due to trying to establish a business, create jobs, build a country, you know, the good stuff, and yet you are down my throat like a pack of ravishing wolves trying to pick every last bit of meat off me. I am not asking for anything else, just be decent. Thats all. Thank you