*********, ILLOGICAL AND INCONSISTENT COMPANY!

In October last year I paid R 6500.00 into my Edgars account! My installment was NOT adjusted! Last month I received a statement my balance was R 3300 and my installment was shockingly R 770. I queried this with Edcon customer services and they assured me that my installment was adjusted. When I queried as to how much the new installment was they informed me that the message that stated my installment was readjusted was sent in error. I paid the R 770 regardless. A week after the payment and still no response from Customer service since 24 Feb I called the call centre. I advised them that I needed two insurance products removed and my installment readjusted. The lady confirmed with me what was to be cancelled on the account and she assured me my installment will now be +-R400. Today I received my statement my balance is R 3100 and my installment is R 1112 and one of my insurance products that I took the time to call and cancel is still reflecting! What absolute nonsense is this!!! customers are not given the light of day and when we try to resolve queries that they should be ontop of it gets thrown on our faces. Logically, who pays an installment of R 1112 on a R 3000 balance!!!