SM
Sebe M

1 reviews | Active since Jun 2017

27 Jun 2017, 16:01

Unbelievable and ******* "Financial services/Funeral policies" taken without clients' consent!

<p>I have an account with Jet/Edgars also known as the Edcon group. ALast year after having my account up to date with payments, to my surprise they started sending me threats that I must pay up immediately. I went to the nearest Legit store to query and I was told they had added financial services and a funeral cover to my account. How does this happen without my consent??? I had to pay up money I didnt know about and the financial services were removed after I called into the call centre and gave them a piece of my mind! I still kept my account. Yesterday I receive a message saying "Your Jet Family Provider policy was enrolled, Ts and Cs to be sent in 30 days. Once again they are doing the same thing of giving me policies I never asked for. This has bad financial implications for my name because if I do not pay I will have a bad credit record. These people need to be stopped, there is no way we will be exploited this much, we know our rights, how do you give someone a policy without a policy schedule? Im sick to my stomach. They always call us telling us "our calls are recorded for quality purposes", I actually want a recording and proof of them calling me and me actually agreeing to take these stupid policies. I know they wont prove it cos I've never agreed. I have made a decision to close this darn account and will advise friends and family to never dare open an account with this group! </p> <p> </p>

0
Replies (1)
Edcon
Edcon's reply28 Jun 2017, 08:45
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the Financial services have been cancelled as per our system records. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO. We apologise again for any frustrations incurred.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***.