Unauthorized subscription on my edgars account

<p>On the 22/05/2017 I went to edgars at Forest Hill to pay my account and I was told that there was airtime subscription on my edgars account which I never authorized and know nothing about. And no one has ever contacted me regarding any airtime subscription, which they are sending to my old number that I don't even use anymore.I asked them them to cancel the subscription as I have not authorized it and I never asked for it. They gave me a number ********** 011 to log a cancellation query which I did on the same day with Ref ********** 054693 and I was told that someone will contact me within 48 hour, which they never did. I logged another query a week later with Ref ********** 080206 and I was told about the same 48hour turnaround time, again no one called me. I logged the 3rd query on the 20/06/2017 and no one has called me till this day. My account number is ********** ********** 05763. Please help as I am frustrated and angry that I am paying for something that I never authorized</p>