UNAUTHORIZED DEDUCTIONS AND CHANGE OF PAYMENT PLAN! INCOMPETENCY AT ITS BEST!!!

<p>This morning i went online to check if the payment made on 25 May 2016 reflects on the statement. I used the card number as a ref instead of the account number. When i printed the statement i realised that i am being charged for account protection plan, cell insurance plan, insurance plan and other plans which i have no knowledge of. I also realised that the payment plan has been changed from 12 to 6 months , AGAIN.</p> <p> </p> <p>I have 2 issues with Edcon.</p> <p> </p> <p>Firstly, in Noveber 2015 i requested that all the insurance products being deducted from the account be cancelled. I received a response from caroline who assured me that my request has been processed and completed, that no insurance deduction will go off the account. I even wrote a compliment on this same platform indicating the great service received from Caroline Sheshane. To my suprise, my request was not processed. This means i have been paying for these insurances despite the request to have them cancelled. </p> <p> </p> <p>Herewith is the relevant compliment for ease of reference (which clearly was a mistake):</p> <p> </p> <p>Business Review: Edgars<br />by malingabj 9 on Nov 3, 2015<br /> <br />GREAT SERVICE FROM CAROLINE</p> <p>I sent an email yesterday requesting cancellation of several insurance products being deducted from the edgars account. I received a response confirming that the request has been processed.</p> <p>I didn't even have to follow up. Such great service thou, credit should be given where its due. Some people at edgars can learn alot from this lady, great service indeed.</p> <p> </p> <p>Secondly, in February 2016 i complained on this very same platform about the account being changed from 12m to 6m. Again I was notified the issue has been resolved, even received T&Cs concerning the issue. While going through the statement i realised that im back to the drawing board with this company.</p> <p> </p> <p>RECOURSE REQUIRED:</p> <p> </p> <p>1. I WANT THE AMOUNT CHARGED FOR INSURANCE BE REMOVED FROM DATE OF MY REQUEST AND SUCH BE CREDITED TO THE ACCOUNT.</p> <p> </p> <p>2. I WANT THE PAYMENT PLAN BE CORRECTED </p> <p> </p> <p>3. ASSISTANCE TO HAVE THE AMOUNT PAID ON 25 MAY 2016, USING THE INCORRECT REF, BE ALLOCATED ACCORDINGLY.</p> <p> </p> <p>SURELY SUCH A BIG COMPANY SHOULD HAVE MECHANISM IN PLACE TO AVOID SUCH THINGS. I CANNOT COMPLAINT ABOUT THE SAME THING OVER AND OVER AGAIN. </p> <p> </p> <p>The account number in question is : ***</p> <p> </p>