1 reviews | Active since Aug 2015
Unauthorized cellphone insurance
I went to purchase with my card after NOT using for a couple of years only to be told that it was handed over to lawyers. This was after I ensured that my account always has a zero balance after purchases. I paid the balance unknowingly so that I could use the card. After paying I found out that I couldn't use the card still. When I enquired, I was told that the money I owed was for cellphone insurance which I had never requested or authorized. They activated it and I had been paying for it blindly while paying for my account. This is **************** and I bet a lot of people are unwitting victims of this ****. I want my money back and would advise people to scrutinize what they're being billed by these ******.
Thank you for taking the time and addressing your service experience with us. Feedback has been provided to you on 21 August 2015 regarding the query above. The reference number provided is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Thank you for taking the time and addressing your service experience with us. Feedback has been provided to you on 21 August 2015 regarding the query above. The reference number provided is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
