MH
Maditaba H
1 reviews | Active since Sept 2014
20 Aug 2015, 15:09
Unauthorized Cell C airtime subscription
Dear Edgars thank you for your response on my Monday's complain however I fail to understand what you mean when you said you tried to reach me on Wednesday at 01:46 because no call was made to me. So please on my behalf as your customer get however it is who is debiting my account with this R39 cell c airtime which I have not even received for the last 3 months even though I am being forcefully made to pay.
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
25 Aug 2015, 11:00Hello Nomhlekazi1,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Again we tried contacting you but to no avail, please note the matter has been escalated to the relevant department for further assistance and the reference number is ***.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Again we tried contacting you but to no avail, please note the matter has been escalated to the relevant department for further assistance and the reference number is ***.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Edcon's reply25 Aug 2015, 11:00
Official
Hello Nomhlekazi1,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Again we tried contacting you but to no avail, please note the matter has been escalated to the relevant department for further assistance and the reference number is ***.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Again we tried contacting you but to no avail, please note the matter has been escalated to the relevant department for further assistance and the reference number is ***.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,