Unauthorised subscriptions on my account.

From: Ivor Modisane ********** Sent: 03 May 2019 12:08 PM To: Ntate Modisane Cc: ********** ********** ********** Subject: Re: unapproved Sms and Airtime subscriptions - ********** ********** 25881 This message originated from outside your organization ________________________________________ Good day May I please get a response to my enquiry, I am always getting calls from the collections department saying that I owe money and you guys have declined my query( I haven't received any response on this), they also mention that you put notes that you have tried to call me and I haven't received any call except from the collections department. how is it possible that I always miss calls from the customer care department but I take calls from the collections department. my query was submitted via email, I would like the courtesy of receiving a response in writing if you are unable to get hold of my on my phone. it is appalling to see a financial query taking soo long to be resolved. I would also like to cancel my account once this query has been resolved and this is as a result of poor/pathetic client service/retaining clients from your part .. I have been a loyal client to this company and have always paid my Dues on time and at times I would even pay more than what I owed, On Thu, Mar 14, 2019 at 2:14 PM Ntate Modisane ********** wrote: Good day I see that this now becoming a trend that I am being billed ******** charges on my account,( refer to attached latest statement) I have yet to receive a response on my previous enquiry. Regards Ntate Modisane From: ********** ********** Sent: 05 March 2019 12:20 PM To: Ntate Modisane ********** ********** Subject: unapproved Sms and Airtime subscriptions This message originated from outside your organization ________________________________________ Good Day Mr Modisane Account Number: ********** ********** 25881 In response to your email received, herewith please find feedback. According to our records the Jet Club was enrolled on the (31st of December 2013) therefore the data retention period expired on the (31st of December 2018) Kindly confirm should you require for the Jet Club to be canceled. Regarding the Airtime subscription, kindly be advised that your enquiry has been referred to the relevant department for assistance. Customers are to ensure that the information reflected on their monthly statements is factual and correct and if the information does not correspond with the actions of our customers, a 30 day window period is granted so that changes and disputes may be corrected and resolved therefore no reversal will be processed. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details. Regards Elize Joubert Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services Telephone +27 86 ********** | Fax +27 (0) 86 ********** | Email ********** This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.  Please consider the environment before printing this email and/or any related attachments

From: Ivor Modisane ********** Sent: 13 May 2019 03:36 PM To: Ntate Modisane Cc: ********** ********** ********** Subject: Re: unapproved Sms and Airtime subscriptions - ********** ********** 25881 This message originated from outside your organization ________________________________________ HI I have just received a call from Edcon Head office ( 15:12), THE GENTLEMAN WHO CALLED DROPPED THE LINE IN MY EAR JUST AFTER I VALIDATED THAT I AM Ntate Modisane. I bet he will again just update his notes and say they called the customer and provided feedback as I didn't get any. I am still waiting for a WRITTEN COMMUNICATION in response to my query. kindly CANCEL MY ACCOUNT WITH EDCON EFFECTIVE IMMEDIATED - I HAVE ALSO RECEIVED ANOTHER STATEMENT THAT SHOWS THAT I AM STILL BEING CHARGED INTEREST ON OUTSTANDING AMOUNT WHICH IS CAUSED BY YOUR ESTABLISHMENT,= On Fri, May 3, 2019 at 12:07 PM Ivor Modisane ********** wrote: Good day