UNATHOURISED DEDUCTIONS

Please assist in resolving my query with Edcon, in December I received a call from a cellphone company advising they had free airtime and date courtesy of edgars as I am their customer , the freee data was however not reedeemed or activated by myself, alas I upon checking my statement I noticed that I was being billed for cc contorl chat and sms subcription valued at R78.00 and R49.00, I called edgars and queried this and was told this will deactivated and my statement corrected. Inoticed now upon checking my statement 7 months later that this was not cancelled , when I queried with edgars again I was told the service was never activated which means all along. The agent told me once more that she will escalate this issue but could not give a definite yes that this service will be cancelled , I have not been receiving any data or sms for that matter , how am I even being billed for this , can edgars gove me proof of my usage for this service and refund all the money I have been paying.

the ref number for my call is as per below