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nadene E
1 reviews | Active since Oct 2011
15 Sept 2015, 14:20
Unable to write a letter
I am in the process of buying a house (applying for a loan) <br> I paid a bulk amount on my Edgars account and lowered the credit limit. I have asked the call centre to send me a letter stating same. NO one in the call centre including a manager can write such a letter. They referred me to the Buro as they only do statements once a month. I wonder how they issue settlements if they do not have access on the system to view the Terms and Conditions of your agreement with them????
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Edcon's replyOfficial
15 Sept 2015, 16:32Hello nadene espag,
Thank you for bringing his matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise if you can be assisted with a settlement letter.
This should reflect the current balance now owing as your current account activities will only be reflected on your following month's statement.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing his matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise if you can be assisted with a settlement letter.
This should reflect the current balance now owing as your current account activities will only be reflected on your following month's statement.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's reply15 Sept 2015, 16:32
Official
Hello nadene espag,
Thank you for bringing his matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise if you can be assisted with a settlement letter.
This should reflect the current balance now owing as your current account activities will only be reflected on your following month's statement.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing his matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise if you can be assisted with a settlement letter.
This should reflect the current balance now owing as your current account activities will only be reflected on your following month's statement.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Best regards,