*****ulent Account Acknowledgement and Correction Request

I have never had an account with Edgars or Edcon before, and they have already acknowledged that the account was *****ulently opened. However, despite this, they refuse to inform the Credit Bureaus about the *****ulent activity. I have provided all necessary documentation, including their correspondence, to the Credit Bureaus, but they require Edgars/Edcon to directly communicate with them. Unfortunately, Edgars/Edcon is not cooperating. I urgently need a formal letter, on their official letterhead, not from the collections company, to confirm the *****ulent activity and update my records accordingly