TRICKING CUSTOMERS WHEN SIGNING UP FOR ACCOUNT

<p>About 5 months ago we went (wife and I) into the tongaat edgars and opened an account with them ,we were asked 6 or 12 months and opted for 6 months . 2 months later we went back to the tongaat edgars to query our account balance only to find out that we were put on a 12 month account .the consultant at store is blaming head office ( were told that they always making mistakes) and headoffice is blaming the consultant . how is it that due to your staff competence i now have to pay interest on this account ,when my wife caaled your head office we were told to PAY UP THE ACCOUNT AND THEN IT WILL BE CHANGED TO 6 MONTH ,THEY CAN DO NOTHING .i went back to the consultant that signed up the account ,who told me he would sort it out ,took my details was told to carry on using the card but up to date no call(it has been 2 months )</p> <p>i have written to consumer protection who told me that before i take legal action that i have to put a formal complaint and give you 2 working days to respnd before i can take action .so this is your 2 working day notice</p>