Totally sick of this three-month long problem!

<p>I am referring to my previous posts on 22/02/2017 and , see posts below. I finally got refunded and thought this was finally sorted on 23/02/2017 BUT I still have NOT received an updated statement to make an account payment despite requesting this almost daily. I was sent a SCREEN SHOT and "am not sure if you will be able to understand the below" to see how much I needed to pay, YET the amount was still the same as if I had bought the phone, this is NOT correct. Now it is the 1st and I can't even pay them. It was not my cancellation and as a paying customer I need a statement in writing reflecting the refund AND the updated monthly premium. This has been going on since January, totally sick of this service!!</p> <p> </p> <p>PREVIOUS COMPLAINTS REGARDING THIS BELOW</p> <p> </p> <p>STILL NOT RESOLVED! (22/02/2017)</p> <p>I am reposting this as after a week of Edcon saying this would be sorted out, I still have NOT received a refund or an updated statement. Yesterday I requested help and did not received any. How can I be charged for something I did not receive or cancel? Why must I beg for a fefund? My account will now get into arrears as I refuse to pay this month for something I don't have!! Absolutely disgusted!</p> <p> </p> <p>SEE PREVIOUS POST BELOW:</p> <p> </p> <p>"one month and counting! (15/02/2017)</p> <p>I ordered a phone from CNA online on 17/01/2017, the next day I received an email from Edcon/CNA stating that THEY were cancelling my order as they had problems with this model. I asked what the problem was or if they wold restock but didn't get feedback. It is now almost a month later and I have yet to receive my refund. On Monday I even received a statement from Edcon with the purchase of the phone on it stating my monthly contribution required!! When I contacted them they even went as far as to say that I should contact accounts! I then got an SMS asking me to rate the service at my visit to CNA PTA Menlyn Park - I live in KZN and have never been into this shop and made my purchase online and one month ago! I had actually tried and could not get through to them. This has resulted in me going into stores numerous times and not being able to get a phone and having to wait in lines to check if they have refunded me!! I shouldn't have to run after them for a purchase I did not receive or cancel. It is not the first time I have had terrible service from Edcon and I definitely will not be using them again."</p>