TOTALLY DISGUSTED! 4TH POST AND STILL NOT RESOLVED!

<p>I am writing what I hope will be my final <br />post. This is now my fourth post and I <br />am tottally disgusted with the service I <br />have received from Edcon.</p> <p>It started with ordering a cellphone <br />online which Edcon cancelled, not me, on <br />18/01/2017 and them not refunding me. <br />The refund finally went through mid <br />February after much fighting - FOR MY OWN <br />MONEY - and now all I want is an updated <br />statement to show how much I have to pay. <br /> All I have received is an emailed <br />screenshot of someones computer showing <br />that it went through yet the amount due <br />to pay is the same as when the phone was <br />charged! Last week I put a complaint <br />about this and all I got was an <br />unfriendly phone call saying that "they <br />are not able to provide a statement!" I <br />was also told that I had to go into an <br />Edcon store to check this. Well, I did <br />so this weekend and it had not been <br />updated. I sent an email to the person I <br />had been dealing with, of course no <br />response was received. I paid an amount <br />of R400 on Monday - I refuse to pay an <br />amount that still reflects a phone on it <br />and this morning I get an SMS saying I <br />must pay my account urgently to maintain <br />good credit!</p> <p>I have had it with Edcon! Why must it <br />take FOUR posts on Hello Peter to try and <br />resolve an order that Edcon cancelled? <br />This hell is now going into it's third <br />month.</p> <p>TOTALLY DISGUSTED BY THIS SERVICE.</p> <p><br />PLEASE SEE ALL OF THE PREVIOUS POSTS <br />BELOW WHICH ALL RECEIVED THE SAME <br />STANDARD REPLY:</p> <p><br />FIRST POST ON 15/02/2017:</p> <p>"one month and counting!</p> <p>I ordered a phone from CNA online on <br />17/01/2017, the next day I received an <br />email from Edcon/CNA stating that THEY <br />were cancelling my order as they had <br />problems with this model. I asked what <br />the problem was or if they wold restock <br />but didn't get feedback. It is now <br />almost a month later and I have yet to <br />receive my refund. On Monday I even <br />received a statement from Edcon with the <br />purchase of the phone on it stating my <br />monthly contribution required!! When I <br />contacted them they even went as far as <br />to say that I should contact accounts! I <br />then got an SMS asking me to rate the <br />service at my visit to CNA PTA Menlyn <br />Park - I live in KZN and have never been <br />into this shop and made my purchase <br />online and one month ago! I had actually <br />tried and could not get through to them. <br />This has resulted in me going into stores <br />numerous times and not being able to get <br />a phone and having to wait in lines to <br />check if they have refunded me!! I <br />shouldn't have to run after them for a <br />purchase I did not receive or cancel. <br />It is not the first time I have had <br />terrible service from Edcon and I <br />definitely will not be using them again."</p> <p><br />SECOND POST ON 22/02/2017:</p> <p>"STILL NOT RESOLVED!"</p> <p>"I am reposting this as after a week of <br />Edcon saying this would be sorted out, I <br />still have NOT received a refund or an <br />updated statement. Yesterday I requested <br />help and did not received any. How can I <br />be charged for something I did not <br />receive or cancel? Why must I beg for a <br />fefund? My account will now get into <br />arrears as I refuse to pay this month for <br />something I don't have!! Absolutely <br />disgusted!"</p> <p><br />THIRD POST ON 01/03/2017:</p> <p>"Totally sick of this three-month long <br />problem!"</p> <p>"I am referring to my previous posts on <br />22/02/2017 and , see posts below. I <br />finally got refunded and thought this was <br />finally sorted on 23/02/2017 BUT I still <br />have NOT received an updated statement to <br />make an account payment despite <br />requesting this almost daily. I was <br />sent a SCREEN SHOT and "am not sure if <br />you will be able to understand the below" <br />to see how much I needed to pay, YET the <br />amount was still the same as if I had <br />bought the phone, this is NOT correct. <br />Now it is the 1st and I can't even pay <br />them. It was not my cancellation and as <br />a paying customer I need a statement in <br />writing reflecting the refund AND the <br />updated monthly premium. This has been <br />going on since January, totally sick of <br />this service!!"</p>