1 reviews | Active since Sept 2017
Total harrassment by call centre
On numerous occasions Edgars has called us in connection with our account and that most unacceptable times. At 7 o clock at night, 07.30 on a Saturday morning and STILL after complaining about it they still harassing us for payment of our account After we have made a payment!!!!!!!
We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultants were rude over the phone while you have already made account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultants were rude over the phone while you have already made account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultants were rude over the phone while you have already made account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultants were rude over the phone while you have already made account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,