To Succeed Things Need To Change

Last month I paid R600.00 on my account when my instalment was R40.00.<br> <br> But here's what I don't understand. I get a call from Edcon. I answer and no one speaks. I hold on for a whole and eventually someone decided to talk but was more interested in eating than talking to me. So if you want to be silent and eat, why call me in the first place? Please understand that people don't sit by their phones 24/7. <br> <br> This rude lady tells me that my account is in arrears by R340 which I need to pay immediately and then at the end of the month I need to pay another R 340.00 <br> <br> Now someone doesn't know how do calculate. Last month my installent was R40.00 but I paid R600.00 which Edcon says does not reflect. But fine, giving Edcon benefit of the doubt. If my installment was R40 for last month how come I now need to pay R340 which is in arrears. How can I be in arrears of R340. Second point: If last month I needed to pay R40.00 please explain how I the reason that I have to pay R340 now and R 340 at the end of this month. <br> <br> Advise Edcon is employ competent people who actually knows what they are talking about. I'm disgusted with the levEl of services received.