CS
Chanelle S
1 reviews | Active since May 2014
27 Jul 2015, 08:36
Threatened when I declined a credit increase
When paying my account over the weekend, the lady behind the counter offered to increase my credit limit, when I declined she told me that if I keep declining my account will be blocked. I will not be forced to accept a credit increase! I will be closing my account and take my money to a place who values their customers and knows how to treat them!
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Replies (1)
Edcon's replyOfficial
27 Jul 2015, 17:22Hello CSheldon,
Thank you for visiting our branch and for taking the time to share your shopping experience. We apologise for the unacceptable standard of service that you received at our Legit N1 city branch. As per our telephonic discussion kindly note we have escalated all concerns raised directly to the store manager to address with the staff member in question. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for visiting our branch and for taking the time to share your shopping experience. We apologise for the unacceptable standard of service that you received at our Legit N1 city branch. As per our telephonic discussion kindly note we have escalated all concerns raised directly to the store manager to address with the staff member in question. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply27 Jul 2015, 17:22
Official
Hello CSheldon,
Thank you for visiting our branch and for taking the time to share your shopping experience. We apologise for the unacceptable standard of service that you received at our Legit N1 city branch. As per our telephonic discussion kindly note we have escalated all concerns raised directly to the store manager to address with the staff member in question. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for visiting our branch and for taking the time to share your shopping experience. We apologise for the unacceptable standard of service that you received at our Legit N1 city branch. As per our telephonic discussion kindly note we have escalated all concerns raised directly to the store manager to address with the staff member in question. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***