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Sam C

1 reviews | Active since May 2018

20 May 2018, 06:58

This is RIDICULOUS!!!!!

I wanted to get all the information on my outstanding debt ( ********** ********** 78272) and to find out who my account had been handed over to so that i could pay it all up to date, the full sum. I called through 3 times!!! the first time i was told my account was handed over to TRM attorneys , and their contact numbers were ********** 266 and ********** 554, I called those numbers and they do not exists. I called Edcon back and the second lady gave me two new numbers for TRM Attorneys ********** 733 and ********** 183, AGAIN those numbers dont get through to TRM attorneys, I called in again and the switch board receptionist gives me the number for Debt review ********** 446, hoping that they can assist me with the correct contact information for TRM attorneys, but nope, I dialed the number and was redirected right back to Edcon, now by the time i reached the 3rd call center lady, im highly annoyed, I just want the right info so that i can pay my debt and be done with it, I explain the entire story for a 3rd time and the lady gives me a 5th number for TRM attorneys ********** 875, I said to her, what do i do if this number doesnt work because im not phoning you guys again, and she said if the number doesnt work then i must phone edcon back and they will phone the number for me and try and get through, so I told them to please do that now!! because i need to get this settled, so the lady puts me on hold for who knows how long, to come back and say, oh its ringing but they are only open during office hours from 8am-5pm, so i will have to phone in the week, by then i was so irate, I said thanks and put the phone down, at least i had hope to finally reach TRM attorneys, I took a deep breath to calm down and called the number regardless just to make sure, and all it said back to me over and over was "the number you have dialed does not exist" . So i was fuming, as you can imagine. PLEASE , SOMEONE get me in contact with TRM attorneys so that i can pay my debt!!!

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Replies (1)
Edcon
Edcon's reply21 May 2018, 13:20
Official

Thank you for making contact with us. Apologies for the frustrations caused to you .Please be advised that we will forward your account query to the respective department and feedback will be provided to you regarding the attorneys that are handling your account .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,