TR
Thiagan R
1 reviews | Active since Apr 2015
19 Jul 2015, 18:25
*******!!! ******!!! Double Charging Clients!!!
I am at my wits end with you uneducated bunch of *******!!! Last month I purchased a video game using my Thank You card from the CNA online store, and I was double charged. I have been trying to get my money back, R750, and all I get is \the matter has been escalated to management level". Are the managers whom are responsible for resolving this issue just sweeping it under the carpet in the hopes that I will just give up and let is slide? I have spoken to 3 people from the online store center.<br> 1.Mpho Mohohlo about 2 weeks ago"
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Edcon's replyOfficial
20 Jul 2015, 10:29Hello Thiagan,
We must apologise for the time taken to resolve your query with regards to your refund , please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided direct to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query with regards to your refund , please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided direct to you.
Kind regards,
Edcon customer experience team,
***
Edcon's reply20 Jul 2015, 10:29
Official
Hello Thiagan,
We must apologise for the time taken to resolve your query with regards to your refund , please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided direct to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query with regards to your refund , please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided direct to you.
Kind regards,
Edcon customer experience team,
***