MT
Mmabatho T
1 reviews | Active since Mar 2009
14 Oct 2016, 11:34
*******
<p>WOW this was signed digitally! The cashier did not explain ANYTHING TO ME. I always sign for my purchases digitally for all I know I was signing for my purchases. I remember my last purchase at Jabulani, I had gone there to buy takkies.</p> <p> </p> <p>Your document says cradle stone !So is it Jabulani or Cradle stone</p> <p> </p> <p>I do not have any contractual OBLIGATION WITH YOU … I was ******* into signing this document under the impression that I was signing for my purchases. How do I know what I was signing for when I was not shown anything? </p> <p> </p> <p>Your processes lack integrity! The onus of proving that this was explained to me lies with you especially when this was done digitally over a till! And if it was explained why is the manager’s signature missing. I wouldn’t query this if I was made aware of this stupid new policy. Money Is no issue I can easily pay the 45.60 and close the account and go give other retailers my business, it’s about the lack of integrity and taking your customers for granted.</p> <p> </p> <p>If this is Edgars way of striking their profits, YOU MUST knock elsewhere!</p> <p> </p> <p>I AM VERY DISAPPOINTED WITH THIS!!! The inconvenience that this has caused me as a customer is not worth it.</p> <p> </p> <p>Regards</p> <p> </p>
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Replies (2)
Edcon's replyOfficial
17 Oct 2016, 09:09We have received your concerns and apologise for the inconvenience caused by the matter . Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post***/GO
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply17 Oct 2016, 09:09
Official
We have received your concerns and apologise for the inconvenience caused by the matter . Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post***/GO
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
17 Oct 2016, 09:09We have received your concerns and apologise for the inconvenience caused by the matter . Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post***/GO
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply17 Oct 2016, 09:09
Official
We have received your concerns and apologise for the inconvenience caused by the matter . Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post***/GO
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,