1 reviews | Active since Sept 2013
They subscribe me for airtime , but I ever recieve
Am a Jet account holder, Since December last year I saw a subscrition for airtime on my statement.I never subscribed for airtime and I never recieved any airtime, when I neet airtime I use ota to buy airtime on mh account.Since last year I have been phoninig customer care about the issue, and the always promise me not to worry they stopped the subscription.<br> <br> Please I work hard for my money you cant just take it away like that , every month I always pay you what is due with interest also.I also want a refund of all my money with interest also.<br> If I dont get interest by June I will pay up all what I owe you and close the accout .My wife also is an Edcon account holder she will also cancel her account, Be competent please we work hard for our money
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***