Theft of money

I paid my account in full on the 08/10/2018 for the amount of R2 706.36 in Edgars Sandton City with my credit card 44************7014 at 12:36:49 .

No one can match my payment? I queried this yesterday at the branch and NO ONE got back to me about the progress. This is Theft of my money, it has been taken out my account, I have proof of payment and yet it has NOT been allocated to my account and it reflects I am behind on a payment????

I need some form of COMMUNICATION as to what is going on and I EXPECT this to be resolved no later than Thursday 08/11/2018 at 4pm.

I would like a letter explaining what happened and confirmation on a letterhead that my account is up to date!

A copy of the receipt where payment was made was given to the branch!