1 reviews | Active since Jun 2016
The nerve to tell me to relax how pathetic
<p>After weeks waiting for respond finally a girl by the name of Martha Mosiege calls me to give me feedback that a old account i had was activated without my knoledge and that the mistake will be rectified! hmmm such ego the i ask her that what happens to the fact that edcon has listed me on itc she says to me i must relax. she admits that edcon made a mistake then she askes me to relax supposely she advised that the supervisor by the name of Cynthia Adams her supervisor will call me wow i gust that will take another 6 week if not more............. i am disgusted, annoyed and so so much angry with the worst,pathetic customer service i bet they dont even know what is customer expirience sis......................... this is suppose to be the ***** department im disgusted</p>
Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the staff member was not that helpful and told you to relax when you reported the ********** account, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 065/GO. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the staff member was not that helpful and told you to relax when you reported the ********** account, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 065/GO. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.