The account was being used without his Consent/ Theft

Good day I would like Hello Peter to assist my husband as he is being harassed by Edgars unnecessarily as he is being handed over receiving calls and SMSs for no reason. I will forward all the emails and communication between him and Edgars staff . The worst part this account has been handed over without him being assisted. Kindly see all the emails and communication below for your urgent attention and please advise.

Good day,

A year since i have requested assistance regarding my account with no avail

To where i need this escalated sure the people whom handling this matter are not bothered as it has taken this long and no one has cared to address the query

I have been to your stores and every time I am sent to the telephone line and obviously nothing gets resolved. Edgars owns me an explanation at least or apologies for the inconvenience let alone the amount of time and effort including stress from credit collectors experience

I am request for that good samaritan that mayne still exist in this organisation to reach out and let us clear my name from your list of bad debtors and to stop harassment

awaiting the soonest feedback

Siyanda Mnyabiso M: *** / *** E: ***

On Sun, 21 Mar 2021 at 02:29, Siyanda Mnyabiso <***> wrote: Good day

Statement of account received as per request

It isnie clear in my review of the attached that the issue the the cell c recurring airtime was never resolved even after there was a reversals of previous transactions.

What I need to know is what is the reason that this tradition is in this account even though it was already addressed

I would therefore like to request for the management to review this and revert back to me with the corrected statement stating what amount is due after this airtime transaction are taken off my account

Also I have water my time and money trying to get a statement in the orocess being harassed with phone calls and smss demands for payment; therefore want to know what is the store going to be doing to for consideration if the immototional state I had to endure during this time

I will await to be addressed further

Re

Siyanda Mnyabiso M: *** E: ***

On Wednesday, 17 March 2021, EdgarsCollections <***> wrote: Good day Mr Siyanda

I trust this mail finds you well.

Kindly see attached as requested.

Should you have any other questions, feel free to contact us.

Regards

Candice

Original Message: From: *** Sent: Tuesday, February 2, 2021 10:13:29 AM To: ***; ***; "Edgars Alberton City (V025)" <***>; "Bokang (Francina) DIBUSENG" <***> Subject: Fwd: Statement Request from July 2019 to date ( Mnyabiso Siyanda )***

Hi team

On the 5th of January 2021 Mr Siyanda Mnyabiso came in the store requesting for a statement from July 2019 and the lady who assisted us only send the recent statement that did not reflect anything of the purchases and payments and we were told that it will be requested and send to the customer. Until this date it is not send. Instead the customer is getting calls from collections without his statement request adherence.

I did the follow up on the 13 January 2021 and I was told that the customer will be contacted because there are security checks to be done with the customer , so therefore the customer will be contacted.

Bokang please kindly intervene as the customer is furious and would like the account matter to be resolved because after the dispute he had in 2019 , he never used the account and he needs to check where the balance is coming from hence he needs the statements.

Siyanda Mnyabiso

***080

***

Contacts: ***

Regards

Emily

Your assistance will highly be appreciated

Regards

Emily

-------- Forwarded Message -------- Subject: Statement Request from July 2019 to date ( Mnabiso Siyanda )*** Date: Tue, 5 Jan 2021 11:24:22 +0200 From: *** <***> To: ***, v02 >> Edgars Alberton City (V025) <***>, Clare Fenning <***>

Hi team

Please kindly assist with the customers query on his account, he says he has been requesting for his statements from July2019 to date with no luck. There are charges that he needs to verify if they are valid or not. He also stated that there was once a ********** transactions that took place around that time July 2019 ) of which they were resolved and he never used his account again. He needs to go through the statement in order to launch his query properly as he has'nt been getting his statements for a long time. The customer has been coming to the store and he is furious , please assist

Please also send correspondence to him via emails while dealing with this query

Your quick response will highly be appreciated , below are the customers details:

Siyanda Mnyabiso

***080

***

Contacts: ***

Regards

Emily