1 reviews | Active since Jun 2016
That reminded me of a private company that I once worked for in CPT.
<p>My sister is currently unemployed. On Monday. 06 June 2016 at 12h35, i contacted Greta Jansen ( as advised by Edcon department based in Parow) requesting a letter that states that my sister is not working for Edcon as it was reflecting in the Department of Labour's system. My sister never received a letter of acceptance or a call from Edcon and is now giving up leaving to Gauteng on Wed 08/06/2016. Greta said she will send an email.i asked her to copy my sister on the email. Up until 15h00 today, 07/06/2016, I didnt receive the email. At 15h12, i contacted her enquiring why it is not sent as I called several times yesterday requesting the same letter. She fumed and raised her voice claiming that she was busy and didnt have time.I asked her why doesnt she just explain the procedure instead of raising the voice, she shouted at me. Firstly i was shocked that this lady would behave like this.She hung the phone on me and I advised her of her behaviour and how unhappy I was. In Cape Town, you get such experiences and the company I am working for has good relationship with Edcon and I prefer not to dsclose it. I am still dissappointed by a HR person to give such an attitude.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. Kindly be advised that the documents may be submitted in store for further assistance to be offered. We apologise that the assistant was rude to our valued customer when you called requesting proper assistance on the matter, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Edgars Parow's store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. Kindly be advised that the documents may be submitted in store for further assistance to be offered. We apologise that the assistant was rude to our valued customer when you called requesting proper assistance on the matter, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Edgars Parow's store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.