1 reviews | Active since May 2011
Thank You for WHAT?
I have been offered an Edcon Thank You card today. After a brief description by the staff member, and being told that this is the biggest loyalty programme in the southern hemisphere, I asked that I be given the opportunity to access and look at it in more detail. What I have realised it this is a BIG **** by Edcon and I will not have one of these cards. So lets unpack the programme a little:<br> * For every R1 I spend I get 10 points - sounds good so far<br> * I can only spend my points if I have 10 000 points or more - Understandable<br> * 10 000 points is worth R10 - WHAT?<br> * So I need to spend R1 000 to get R10 in vouchers - a very little 1%<br> * The only time you will get real discount, is when the do the 10X promotions and then you will only get 10% - but you have to spend it with Edcon<br> * So to have a rewards programme that only gives 1%, NO THANK YOU<br> I guess you call it the thank you programme as you are thanking your customer for being to stupid to see that you are ripping them off. <br> Well, in this case, I'm glad I have brains.
Kindly be advised that the Thank U points system was designed to give back to our customers as we have double points promotions as well, and our valued customers may also accumulate Thank U points by just updating the details and also when making purchases the points are also accumulated that way as well., So we have more than one way of accumulating points to thank our valued customers, however, we apologise for any frustrations incurred by the matter. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that the Thank U points system was designed to give back to our customers as we have double points promotions as well, and our valued customers may also accumulate Thank U points by just updating the details and also when making purchases the points are also accumulated that way as well., So we have more than one way of accumulating points to thank our valued customers, however, we apologise for any frustrations incurred by the matter. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
I have not been on Hello Peter for some time now, so I only read your reply today. You actually made me laugh, as you have not given me anything new and some of the points I have mentioned in my original mail. I understand that this is a rewards program, but this is like rewarding you son after mowing the lawn with only one Astro. There is NO real reward in this program of yours, other than that you get customer's information so that you can pester them with opening an account, or even worse, sell their info to other companies to pester them. To you it may be rewarding to get calls for **** you don't want or need, to me it is nothing more than an irritation
I have not been on Hello Peter for some time now, so I only read your reply today. You actually made me laugh, as you have not given me anything new and some of the points I have mentioned in my original mail. I understand that this is a rewards program, but this is like rewarding you son after mowing the lawn with only one Astro. There is NO real reward in this program of yours, other than that you get customer's information so that you can pester them with opening an account, or even worse, sell their info to other companies to pester them. To you it may be rewarding to get calls for **** you don't want or need, to me it is nothing more than an irritation
No reply on my last post about your awards programme, I therefor assume that you agree with me!!!!!!!!!!!!!!
No reply on my last post about your awards programme, I therefor assume that you agree with me!!!!!!!!!!!!!!
Seeing that you still did not get back to me, I now that you agree with me that this is a hoax and nothing more than a way to get customers information that you can harrase them with emails and messages and they and get them to open accounts. Maybe if you try the other option, BETER SERVICE, you will find that it might work better than harrasment.
I ALSO JUST WANT TO ADD AT THIS TIME, IF EVER I GET OFFERED A THANK U CARD IN ONE OF YOUR STORES AGAIN, I WILL MAKE SURE THAT EVERY CUSTOMER IN THE STORE BE MADE AWARE OF THE WAY THIS PROGRAM REALY WORKS AND HOW LITTLE THEY ACUTALLY GETS BACK. SO PLEASE MAKE SURE THAT YOUR STAFF DO NOT OFFER ME THIS
Seeing that you still did not get back to me, I now that you agree with me that this is a hoax and nothing more than a way to get customers information that you can harrase them with emails and messages and they and get them to open accounts. Maybe if you try the other option, BETER SERVICE, you will find that it might work better than harrasment.
I ALSO JUST WANT TO ADD AT THIS TIME, IF EVER I GET OFFERED A THANK U CARD IN ONE OF YOUR STORES AGAIN, I WILL MAKE SURE THAT EVERY CUSTOMER IN THE STORE BE MADE AWARE OF THE WAY THIS PROGRAM REALY WORKS AND HOW LITTLE THEY ACUTALLY GETS BACK. SO PLEASE MAKE SURE THAT YOUR STAFF DO NOT OFFER ME THIS