THANK YOU FOR *****ING MY MONEY EDCON

I am disgusted with Edcon and their so called "service" to me as a "Valued Customer". I have been contacting Edcon since last year, because 2 upgraded products caused me paying for the same products twice, not to mention that I paid for Airtime/data for years that I have not received to date.

I have contacted their useless accounts email address where no one even bothered to look at their system before responding that there are no issues with my account. Their knowledge-less call center agents have dropped my calls, kept me on hold for over an hour and even blatantly refused to let me speak to a manager. They have pretended to do something about my issue, while the notes they add on the system is account balance check. For a recorded line, no one seems to work there, nor is there any QA to monitor how customers are treated.

That issue aside the main issue is that I paid for airtime for worth over R2000, and did not receive a cent of it on my cell phone! I have been in contact with my mobile Network and they have confirmed it!!! not only was the refund processed for the airtime, it was declined and reversed at the same damn time because the i authorized the product, which was not the point. I DID NOT RECEIVE THE AIRTIME!!!! I DID NOT RECEIVE THE DATA!!!!!!!! I GOT NOTHING!!!!. I want the funds revered back into my account, including the interest that you have charged me since for the refund that you pretended to process in February before my next payment is due. I WILL PAY YOU ONLY WHAT I OWE AND IT IS DEFINITELY NOT R2500!!!!!!!!!!!!!!!!!