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Sanoshen N

1 reviews | Active since Apr 2017

10 Oct 2017, 08:25

"Thank You" for Nothing!

I bought a product and used R33 points value towards the transaction. The product was defective, and the store did not have another to replace it with. So I had to do a return. I then get told that the R33 I used (from points) will now be lost, as there is no way to add those back as points, and neither can it can loaded onto an Edcon Credit note! For some unexplainable reason, I still have to present the "thank you" card for the return.

What amazes me is that Edcon actually believe that this is okay. Edcon, You are taking away cash that YOU gave me, just because YOUR system was built with limited thinking!

0
Replies (3)
Edcon
Edcon's reply10 Oct 2017, 09:30
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that when you return items , the Thank U points exhaust as well. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply10 Oct 2017, 09:30
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that when you return items , the Thank U points exhaust as well. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

SN
Sanoshen N's update10 Oct 2017, 10:48
Reviewer Update
"Thank U" for nothing Captain Obvious! Clearly Edcon has no ability to see past their earnings! Shame, and we all know what that picture is like. You have successfully managed to raise my disgust with your group. I wish I could give you a zero rating. But please do continue in this vain, and enjoy the slippery slope that you are on (time is a beautiful thing).