1 reviews | Active since May 2016
Terrible Service Regarding Settlement and Paid Up Letter !!!
<p>I phoned Edcon on the 19th of May 2016 to request a settlement amount in order to pay and close the account, the payment was done on the same day and the proof of payment was also sent on that day. Never was I informed by the consultant that the account has been handed over to the legal apartment, now I am not able to get the paid up letter as there is still an amount outstanding, although the settlement has been paid.</p>
We have received your concern and apologise for the frustrations incurred by not getting proper assistance regarding the settlement and paid up letter request. Kindly find the below accounts team details as we have escalated the matter to the Durban team for further assistance, Alternatively you may reach the accounts team on the below details for further assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concern and apologise for the frustrations incurred by not getting proper assistance regarding the settlement and paid up letter request. Kindly find the below accounts team details as we have escalated the matter to the Durban team for further assistance, Alternatively you may reach the accounts team on the below details for further assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.