TERRIBLE SERVICE

On the 19th of September 2015 I took in a phone that we bought for our son for service. Was told that I will be called as soon as it is back from the service provider. Two weeks ago I went to check if it was not received back from repairs. Was told that it is not back but they promised to follow up and call me the next Monday. That did not happen. I went again the past Saturday. I was so disappointed with the attitude of the manager. I tried to rely my experience to her. She was not interested but promised to call me on Monday (26 Oct). She only called me yesterday just to tell me that the courier guys only delivered the phone to service provider last weekend. I would like to see proof that indeed the phone was only delivered last week. How about my son who is using this phone for school projects. So disappointed