Terrible service!

Since Edgars changed their online portal from Redsquare to Edgards.co.za, I have had endless hassles trying to place online orders. I had a voucher which expired as a result of this, and this past week, I lost out to a Clarins special offer. I wrote to the online contact email, and got this reply: Edgars Customer Services 12:55 PM (30 minutes ago) to me Good day

Thank you for bringing this matter to our attention. Kindly be advised to call the below number if encounter the very same problem again, you will be assisted. Your reference number is ********** 2278/GO. Apologies for the inconvenience caused. For any further enquiries do not hesitate to contact our call centre at ***, a friendly consultant will gladly assist you.

Kind Regards

Edgars Online Team

So how about actually showing me you care Edgars and answering me properly? I will rather go and place my order with Foschini now.