terrible is an understatement

<p>In November I lost my cell phone at work and having insurance with Edcon i prepared the necessary documents and took them to the store.CNA Rivonia to be exact! Three insurance payments down, I’m still without a phone. I went to the store on numerous occasions and Katlego who’s been handling my claim said they were offline. two days ago i was informed that my application was never received. Am I supposed to continue for nothing? I spoke to a call centre agent and they hang up on my ear. I asked to speak to a manager on my second call and i was put on mute for a good 20 min and then the phone was put down on my ear...</p> <p>What nonsense is this? I’m a loyal customer who pays for this account without fail every month. I do not remember ever skipping a payment and I cannot understand why it is that people cannot do what they are supposed to do. To top it all off I was forced into a monthly fee of R22 for this nonsense. Who’s is going to pay the access? </p> <p>Three things are going to happen. firstly I want my Money back since you people fail to do what you promised. if you cannot process my claim kindly refund all the monies I’ve paid to you. </p> <p>secondly a review of all the payments and interest should be reviewed on this account. I think I’ve paid for more then I bargained for. Failure to do so ill hand the account to the ombudsman for a review</p> <p>thirdly You people are going to close this account. I am tired of your nonsense. I want to settle whatever it is that I owe you people. </p> <p> </p>