1 reviews | Active since Jul 2016
terrible exchange policy
<p>I bought pants from the Legit store in Sammy marks 08/07 which got damaged on the first day of wearing them due to poor workmanship. I went to Legit wonderpark 22/07 to exchange. I was told by Kgaugelo and Jane that they don't exchange 'damages from other stores' .</p> <p> </p> <p>How is that my problem, If this is truly your policy why is it not on my receipt?</p> <p> </p> <p>I was well within my rights to get an exchange or even my money back. But I was turned back. Legit is a big brand, you've got a great deal of competitors you can't afford to be treating people like this .</p> <p> </p> <p>If I'm at your store at that point in time I expect to be assisted. You don't know the circumstances that led me to wonderpark instead of Sammy marks. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Wonder park management for actioning accordingly as the quality concern was reported to them. A reference number for the formal complaint logged on your behalf is as follows ********** 010/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Wonder park management for actioning accordingly as the quality concern was reported to them. A reference number for the formal complaint logged on your behalf is as follows ********** 010/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Wonder park management for actioning accordingly as the quality concern was reported to them. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Wonder park management for actioning accordingly as the quality concern was reported to them. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,