DS
Daniel S
1 reviews | Active since Nov 2018
28 Nov 2018, 15:53
Terrible customer service from Edcon
Got signed up for an airtime subscription after a call in which I did not agree to this.
Have been asking them for the recording for over a month with no success, they are now threatening legal action if we do not pay.
Nobody is able to help or give me a number to call, this is terrible customer service.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
28 Nov 2018, 17:04Thank you for bringing this matter to our attention. We apologise for the frustrations caused to you . We are following up with our service provider regarding the reversals and feedback will be provided to you .
***/GO
Kind regards
The Edgars Customer Experience Team
***/GO
Kind regards
The Edgars Customer Experience Team
Best regards,
Edcon's reply28 Nov 2018, 17:04
Official
Thank you for bringing this matter to our attention. We apologise for the frustrations caused to you . We are following up with our service provider regarding the reversals and feedback will be provided to you .
***/GO
Kind regards
The Edgars Customer Experience Team
***/GO
Kind regards
The Edgars Customer Experience Team
Best regards,
DS
Daniel S's updateReviewer Update
03 Dec 2018, 10:26After contacting me immediately and promising to sort this out, nothing at all has been done.
DS
Daniel S's update03 Dec 2018, 10:26
Reviewer Update
After contacting me immediately and promising to sort this out, nothing at all has been done.