1 reviews | Active since Oct 2024
Terrible attitude from Naledi at JBMall
<p>I went to Legit Jabulani Mall for assistance with a voucher which was giving problems when being redeemed at Jet. When I spoke to Naledi (Legit Jabulani Mall) trying to explain my story so she would understand where I came from. Before I could finish, she rudely interrupted n told me to get straight to the point, she doesn't want to know my story. What is it that I needed help with. As shocked as I was, I tried to make her aware of her rudeness hoping for an apology bt no it was like I was telling her to to be worse than she was. It's sad that I had a long day, ran between Edgars, Jet and Legit due to their *********** systems n had no complains about that, yet I'm welcomed with a stinking attitude by Naledi as if I a say in all the admin papers she had to sort out Infront of her. Naledi doesn't know the meaning of customer service and the sad part about the whole thing is that it looked like she was the one managing that store. #NalediMustFall</p>
Thank you for taking the time to share your concerns with us.
We are so sorry to hear about your unpleasant experience regarding the service received from the staff member in question. We have addressed this incident with the store manager to insure corrective measures will be actioned , you will be receiving feedback shortly.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
We are so sorry to hear about your unpleasant experience regarding the service received from the staff member in question. We have addressed this incident with the store manager to insure corrective measures will be actioned , you will be receiving feedback shortly.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
