Terrible and Disappointing service!

Dear ,

I am extremely disappointed by the service level of Edgars or Edcon group. I made a payment on my account on the 6 April 2019 , but I was surprised this morning when they sent me an email saying my account is arears. I then call the number on email for accounts , and I spoke to the lady who told me straight to go back to the store where payment was made. I asked her what is the problem and she said teh payment is not reflecting , I then asked to speak to the supervisor (Sello Moloi) who promised to follow up with the store and i need to send receipt to him.

Around 12:30 I called again and i spoke to the lady who said the same thing that i need to go the branch and she assist me further. I was asked to transfered to the manager (Leona Madlala) who said she will escalate the matter to CSD dept.

After few minutes i got a call from Sello Moloi and he said he never received my email. I then sent the receipt again to him. I am still waiting do not know if he ever get back to me.

I did not expect this kind of service or incident to the large corporate as Edcon. You make a payment and 6 day later you get an email saying your account was not paid.

I feel i have been undermined and not given a proper service. I just want to see how are you going to fix this. will the credit reflect as the one on the receipt. I am not a rude person and I do not derseve this treatment.

Regards Sibusiso **********