SQ
Shadrack Q
1 reviews | Active since Jul 2015
25 Jul 2015, 00:43
Termination of Contract ***
Kindly receive my termination of contract i have no account with edcon and i have been receiving airtime of R50 and 25 sms's <br> Now my cellphone is blocked i cannot use my number i want my cellphone number back as i have been sending emails trying to terminate to no avail.<br> Lets avoid the consequences of this matter going to court.<br> Anticipate for your favorable response<br> Regards<br> Shadrack Qhamakkane<br> ***
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Replies (1)
Edcon's replyOfficial
27 Jul 2015, 16:00Hello Qhamza,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
we have had no luck investigating your query with the information you had provided above. Kindly note as per our telephonically discussion this matter has been escalated to the R.M.C.S department to investigate further and revert feedback to you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
we have had no luck investigating your query with the information you had provided above. Kindly note as per our telephonically discussion this matter has been escalated to the R.M.C.S department to investigate further and revert feedback to you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply27 Jul 2015, 16:00
Official
Hello Qhamza,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
we have had no luck investigating your query with the information you had provided above. Kindly note as per our telephonically discussion this matter has been escalated to the R.M.C.S department to investigate further and revert feedback to you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
we have had no luck investigating your query with the information you had provided above. Kindly note as per our telephonically discussion this matter has been escalated to the R.M.C.S department to investigate further and revert feedback to you directly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***