TECHNOLOGY SHOULD MAKE OUR LIFE EASIER, NOT MORE DIFFICULT!!!

I have had an account since 1991. Today I will be closing my account. I did not receive a statement so I phoned - after 10 minutes, where my I.D. was rejected and I had to find my 16 digit account number and phone back then be redirected to all the other departments I eventually - still without speaking to anyone - could request a statement. When it arrived I could not open it because apparently my I.D is incorrect?? I sent an email - no reply... I phoned again today and …..again after a long process of finding my 16 digit account number and entering it and listening to numerous recording I could speak to an agent who eventually informed me my I.D. was incorrect on the system and I would need to send a copy of my I.D. and phone back. When I expressed my dismay at the lengths I have to go to in order to get my balance to pay my account I was told they could not phone back because they are a call centre!!! Well, NO!! I cannot go through that again!! It is one of the most ridiculous CUSTOMER CARE call centres I have EVER dealt with. I will be cutting up my card! (Only because I could not deal with phoning again to close my account).